Terms of Service

Last updated: September 20, 2026

These terms are the agreement between you and us for Aoora Health — the 28-day program at health.aoora.app and in the Aoora Health iPhone app. By creating an account or using the program you accept them. If you do not accept them, do not use the service.

Educational content, not medical care

Aoora Health gives general information about food, movement and habits. It is not medical advice, diagnosis or treatment, and it does not replace a doctor, dietitian or any other licensed professional. Talk to your doctor before you change what you eat, how you train or how you take any medication — especially if you are pregnant or breastfeeding, have a chronic condition or an eating disorder, or take prescription drugs. If you feel unwell, stop and seek medical help. The supplement and medication log is a diary you fill in yourself: it does not prescribe anything, does not check doses and must not be used as a reason to start, stop or change a treatment. Results differ from person to person and we do not promise any particular result.

Who can use it

You must be 18 or older and able to enter into a contract. One account is for one person. Keep your sign-in details to yourself; tell us if you think someone else has access.

Your account

You sign in with your email — by a link we send you or with a password you set. You are responsible for what happens in your account. Keep your email address current, otherwise you may lose access to sign-in links.

Paying for the program

Access to Aoora Health is sold as a subscription on our website. The price, the billing period and any introductory price are shown before you pay. Renewals, cancellation and billing are covered by the Subscription Policy; refunds by the Refund Policy. Both are part of these terms.

What you may and may not do

You may use the program for yourself. You may not:

• share, resell or publish the lessons, videos, plans or any other content;
• copy the service or use it to build a competing product;
• try to break, overload or gain unauthorized access to the service;
• use it for anyone under 18 or on someone else’s behalf without their knowledge;
• send unlawful, abusive or deliberately harmful content, including to the AI coach or support.

We may suspend or close an account that breaks these rules.

Your content

What you log — meals, photos, weight, messages — stays yours. You give us permission to store and process it to run the program for you, as described in the Privacy Policy. Do not upload content you have no right to use.

Our content

The lessons, videos, texts, plans, design and software are owned by us or our licensors and protected by copyright. While your access is active you may use them personally; you get no other rights.

The AI coach

Replies are generated automatically by a third-party AI provider and can be wrong or incomplete. Check anything that matters, and never rely on the coach for medical decisions. You can report a reply from the chat. Fair-use limits apply, and we may pause the feature.

Availability and changes

We try to keep the service running, but we do not guarantee it is always available or error-free. We may add, change or remove features. If a change materially reduces what you paid for, you may cancel and ask us about a refund for the unused part.

Ending the agreement

You may stop at any time: cancel the subscription, or delete your account in the app or by writing to support. We may end the agreement if you break these terms, if payment fails, or if we stop offering the program — in that case we tell you and handle any unused paid period fairly.

Disclaimers and liability

The service is provided “as is”. To the extent the law allows, we exclude implied warranties, and we are not liable for indirect or consequential loss, lost profits or lost data. Our total liability for any claim is limited to what you paid us in the 12 months before the claim. Nothing here excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud. If you are a consumer, you keep all rights your local law gives you.

Law and disputes

Any dispute is handled under the consumer protection laws that apply in your place of residence. Please write to us first: almost everything is settled faster by email.

Changes to these terms

We may update these terms. The date above shows the current version, and we tell you about significant changes by email or in the app before they take effect. Continuing to use the service after that means you accept the new version.

Contact

support@aoora.app — we answer within 24 hours.