Refund Policy

Last updated: September 20, 2026

We would rather fix a problem than leave you with a charge you did not want. Write to us first — most questions are settled the same day.

The 14-day window

We review refund requests for any charge made in the last 14 days, one by one. Tell us what went wrong: the program was not what you expected, you were charged twice, you meant to cancel and forgot. Approval is our decision and is not automatic, but we try to be reasonable, and a request made in good faith is usually granted.

How to ask

Email support@aoora.app with the subject Refund request, write from the address on your account, and include the date and amount of the charge and the reason. We confirm within 24 hours. If we approve it, the money goes back to the card you paid with, normally within 5–10 business days — the exact timing is up to your bank.

After 14 days

Older charges are still looked at, case by case. If a charge was a mistake — a renewal after you asked to cancel, a double charge, a payment you did not recognise — write to us and we will check the records and fix what is ours to fix.

If you are in the EU or the UK

Consumer law there gives you 14 days to withdraw from a distance contract. Because we open the whole program immediately, you agree at checkout that the service starts right away, which can limit that right once you have started using it. Your statutory rights still stand, and we honour them.

Cancelling and refunds are different

Cancelling stops future charges but does not return the last one on its own; a refund returns money already taken. Ask for both if you need both. How to cancel is in the Subscription Policy.

Before you dispute a charge

Please write to us before asking your bank to reverse a payment. A dispute takes weeks and usually ends the account; an email usually takes hours. We answer every dispute with the full record of the transaction.

Contact

support@aoora.app — we answer within 24 hours.