Subscription Policy

Last updated: September 20, 2026

This policy explains how paying for Aoora Health works: what you buy, when you are charged, and how to stop. It is part of the Terms of Service.

What you are buying

A subscription gives you access to the Aoora Health program: the 28-day course with daily video lessons, your personal meal plan, the trackers, the AI coach and everything else in your account, on the website and in the iPhone app. Nothing is sold inside the app.

Price and billing period

The price, the currency, the length of the first period and the renewal price are shown on the checkout page before you pay, and repeated in the confirmation email. Some offers start with a shorter introductory period at a lower price; when it ends, the subscription renews at the regular price shown at checkout. Prices include taxes where the law requires it.

Automatic renewal

Subscriptions renew automatically at the end of each period so that your access does not break, and the card you paid with is charged on the renewal date. This continues until you cancel. Payments are handled by third-party payment providers; the name on your statement is the billing descriptor shown at checkout.

How to cancel

Write to support@aoora.app from the email address on your account, or use the support form on the website, and say you want to cancel. We confirm within 24 hours. Cancel at least 24 hours before the renewal date so the next charge does not go through.

Cancelling stops future charges. Your access stays until the end of the period you already paid for, and after that the account switches to a locked state — the data stays, and you can come back later. Cancelling is not the same as deleting your account: to erase your data, use Profile → Delete account in the app, or ask support.

If a payment fails

If a charge does not go through, the payment provider may retry it over the next few days. While a payment is unresolved your access may be paused. If it still fails, the subscription ends. Keeping your card details current keeps your access uninterrupted.

Price changes

If we change the price of an ongoing subscription, we tell you by email before the change takes effect, and you can cancel before the new price applies.

Receipts and refunds

Each charge gets an email receipt. Refunds are covered by the Refund Policy.

Contact

support@aoora.app — we answer within 24 hours.